Effective Date: 1 August 2026

Please read these Terms and Conditions ("Terms") carefully before using the services of Integrated Wellness Behavioral Health ("we," "us," or "our"). By scheduling an appointment, receiving services, or using our website, you agree to these Terms.

1. Nature of Services
We provide psychiatric and behavioral health services, which may include evaluations, medication management, psychotherapy, and related mental health services. Services are not a guarantee of any specific outcome or result.

2. Eligibility and Patient Responsibilities
To receive services, you must:
- Provide accurate and complete information about your health and history.
- Inform your provider of any changes in your symptoms, medications, or health status.
- Follow the treatment plan and medication instructions as discussed with your provider.
- Use our services only for lawful and appropriate purposes.

3. Appointments, Cancellations, and No-Shows
- Appointments are scheduled in advance and are reserved specifically for you.
- If you need to cancel or reschedule, please provide at least [Insert Hours, e.g., 24 or 48] hours’ notice.
- Late cancellations or missed appointments (no-shows) may result in a fee, which may not be covered by insurance.
- Repeated missed or late-canceled appointments may result in termination of services at our discretion.

4. Fees, Billing, and Insurance
- You are responsible for all charges for services provided, including any amounts not covered by insurance.
- If we accept your insurance, we will bill your insurance company as a courtesy. However, you are responsible for:
- Copayments, coinsurance, and deductibles.
- Any services not covered by your plan.
- Payment is due at the time of service unless other arrangements have been made.
- If your insurance denies or does not pay a claim, the remaining balance becomes your responsibility.

5. Telehealth Services
We may provide services through telehealth (video or phone sessions) when appropriate and allowed by law.
- You are responsible for having a private, safe, and stable connection for telehealth sessions.
- Telehealth may have limitations, including technology issues and privacy risks.
- By using telehealth, you consent to receive care through electronic communication.

6. Privacy and Confidentiality
We are committed to protecting your privacy and follow all applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA).
- Your health information is kept confidential except as allowed or required by law.
- We may share information for treatment, payment, and health care operations, and in situations such as emergencies, suspected abuse or neglect, or when required by court order or law.
- For more details, please review our Privacy Policy and HIPAA Notice of Privacy Practices.

7. Emergencies and Crisis Situations
We are not a 24-hour crisis service.
- If you are in immediate danger or experiencing a life-threatening emergency, call 911 or go to the nearest emergency room.
- You may also contact a crisis hotline such as the 988 Suicide & Crisis Lifeline by dialing 988.
- Messages left outside of business hours will be returned as soon as reasonably possible during regular office hours.

8. Communication
- We may communicate with you by phone, voicemail, mail, email, or text, as permitted by you and by law.
- Electronic communication (email, text, website forms) may not be fully secure. By using these methods, you accept the associated risks.
- You are responsible for keeping your contact information up to date.

9. Termination of Services
Either you or our practice may decide to end the treatment relationship.
- We may terminate services if you repeatedly miss appointments, do not follow treatment recommendations, are abusive or threatening, or fail to pay for services.
- When possible and appropriate, we will provide referrals to other providers or resources.

10. Website Use and Content
If you use our website:
- The content is for general information and is not medical or psychiatric advice.
- Do not use the website for emergencies or urgent concerns.
- We may provide links to other sites; we are not responsible for their content or privacy practices.

11. No Medical or Legal Guarantees
- Nothing in these Terms or on our website guarantees a specific clinical outcome.
- These Terms do not provide legal, financial, or other professional advice.

12. Changes to Terms
We may update these Terms from time to time. When we do, the updated version will be posted with a new effective date. Your continued use of our services or website after changes are posted means you accept the updated Terms.

13. Governing Law
These Terms are governed by the laws of the state where our practice is located, without regard to conflict of law rules.

14. Contact Information
If you have questions about these Terms and Conditions, please contact us at:

Integrated Wellness Behavioral Health
1992 Lewis Turner Blvd, Suite 1172

Fort Walton Beach, FL 32547

850-343-5602

By receiving services from our practice or using our website, you acknowledge that you have read, understood, and agree to these Terms and Conditions.